Personlig Utvikling & Nyttige Tips  / Personal Development & Useful Tricks       

Get a Grip on Stress

You’re doing the job of two, your boss is more demanding than ever, and office politics are getting hairy. Don’t blow a gasket — use these three steps to cope.

Find Creative Commons Photos Using Google

When I look for a photo to reuse in print or on the Web (such as right here in Business Hacks), I always dash off to Flickr, since that site makes it easy to search only for photos that are licensed for …

Video: Networking Don’ts

In a downturn it’s wise to expand your network, but don’t do it in a haphazard way. You can’t skip rapport — the trust building part of the relationship. Be sure to give back as much as you receive.

Edit Pivot Tables in Excel with Pivot4U

A few months back, Dave showed you how to use Excel pivot tables to better visualize your spreadsheet data.

9 No-Cost Downloads to Boost Your Productivity

With these free office suites, text editors, e-mail programs, and information managers, you can keep on top of your work without spending a thing.

Financial Intelligence

Understand how bias can affect the financials, and when you should challenge the numbers.

Microsoft Outlook: How to Be More Productive

Learn how to turn off new message alerts, tweak e-mail subject lines, access Twitter from within Outlook, and add a spell checker

Lær av dine feil – 5 tips

Det er menneskelig å ville glemme eller dekke over feil. Gode ledere håndterer feilene sine og snur dem til muligheter.

Studer gratis via iTunes

Som de første nordiske universiteter lanserer NTNU og Universitetet i Stavanger i dag hvert sitt område på iTunes U med videofilmede forelesninger og foredrag til gratis nedlasting.

Operations/Business Process

Sourcing Strategy: Deciding Between Outsourcing or Insourcing Business Process Shared Services

Enterprises have a variety of sourcing choices for the execution of shared services, including outsourcing, insourcing or some hybrid. Here we provide the criteria and considerations for weighing the pros and …

Building an Operating Model for the Next-Generation Investment Bank

The financial crisis has already prompted some investment banks to recast their business models. Without a commensurate change in operations, however, these new businesses will have little more than…

HR & Ledelse / HR & Management         

HR Executive’s Guide to Web 2.0: Cracking the Code for Talent Management Best-in-Class companies increased employee time-to-productivity on average 34%.  Best-in-Class companies increased overall workforce retention on average 31%.

The New Talent Equation

The objective at the heart of successful talent management in difficult times: to think ahead and to think more strategically about creating a workforce with the capabilities to outperform the competition as …

Instill Innovation through HR Outsourcing

Most human resources organizations oversee benefits programs, salary administration and skills management. But high performance in an HR context implies more: the ability to inculcate and leverage a culture…

The Innovation Imperative: How HR Can Elevate Its Business Impact to Enable High Performance

The HR function plays a significant role in any company’s ability to innovate successfully and ultimately achieve high performance. Outsourcing to the right service provider can help a company …

Ernst & Young’s Global mobility effectiveness survey 2009

Where do other international HR functions focus their cost saving efforts in the current economic climate? What are the challenges and priorities seen in Global Mobility? While questions such as these continue to…

Hire Smarter with Social Media

Hire the right people — and save yourself time — by using Facebook, Twitter, and other online tools.

Valuing social responsibility programs

Most companies see corporate social responsibility programs as a way to fulfill the contract between business and society. But many companies are also creating real value through their environmental…

The Strategic Role of HR in Promoting Organizational Efficiency

This white paper explores how HR organizations are taking on a more strategic role by balancing efficient transaction processes, cost, and service delivery in a continually changing environment…

Boost Performance By Tapping Employees’ Altruism

GE and Pfizer are wooing top performers by allowing them to do good.

Analytics & HR: Manager’s Guide to Dashboards & Key Metrics

Read this informative guide to see how this human resources analytics tool integrates alongside other BI applications to unlock the power of enterprise financial information.’

Talent Management: The New Business Imperative

Read this report from BusinessWeek to learn how companies can strategically manage their talent and how companies are preparing for the emerging talent shortage by adopting innovative processes…

Workforce Development Trends & Strategic Alignment Report

This white paper discusses how eLearning gives enterprises the ability to respond to many of the formal learning and performance support needs of a diverse, distributed and increasingly mobile workforce.

Employee Performance Management: Individual Goals Boost Satisfaction Inside and Out

In May and June, Aberdeen surveyed nearly 400 organizations regarding their employee performance management (EPM) initiatives. The study showed that the state of the economy is driving organizations to…

Studer gratis via iTunes

Som de første nordiske universiteter lanserer NTNU og Universitetet i Stavanger i dag hvert sitt område på iTunes U med videofilmede forelesninger og foredrag til gratis nedlasting.

Organisasjonsutvikling / Organisational Development  

Effective Decision Making for Uncertain Times: Strategies and Practices for High PerformanceNew Accenture research explores the unique challenges of strategic decision making in uncertain times. The research helps an organization determine its short-term “state of readiness” to take on economic…

Fixing What’s Wrong with Executive Compensation

Furor over banker’s pay has put the spotlight on executive compensation. What appears to be a disconnect between executive pay and a company’s results has inspired renewed demands that…

How to improve strategic planning

It can be a frustrating exercise, but there are ways to increase its value.

Leadership as the starting point of strategy

Even the best strategy can fail if a company doesn’t have leaders with the right capabilities at the right levels of the organization.

The 21st-century organization

Big corporations must make sweeping organizational changes to get the best from their professionals.

The ‘moment of truth’ in customer service

Companies should focus on the interactions that are important to customers—and on the way frontline employees handle those interactions.

Better strategy through organizational design

Redesigning an organization to take advantage of today’s sources of new wealth isn’t easy, but there can be no better use of a CEO’s time.

The new metrics of corporate performance: Profit per employee

Most measurements of performance are geared to the needs of 20th-century manufacturing companies. Times have changed. Metrics must change as well.

Leadership and innovation

McKinsey research reveals a wide gap between the aspirations of executives to innovate and their ability to execute. Organizational structures and processes are not the solution.

The psychology of change management

Companies can transform their employees’ attitudes and behavior by applying psychological breakthroughs that explain why people think and act as they do.

The people problem in talent management

Talent-management processes can’t work if managers don’t think it’s important to develop their people.

The right service strategies for product companies

As products evolve into commodities, services become more important. But companies that play this new game must understand its rules.

When to divest support services

Most companies periodically review their operations to identify businesses that can be divested to raise capital for new opportunities. But most of these companies overlook the potential in selling their…

Corporate Social Responsibility in a Downturn

Is the economic downturn affecting the willingness and readiness of companies to look at the economic, social, and environmental impact of their business practices? Or is this a perfect time to reassess …

Understanding, Meeting Challenges in the Financial Services Industry »

Many in the industry say that the financial crisis has created a turning point. Have you repositioned your institution for the way business will be done when the economy recovers? Read how these financial …

Business Analysts: Role Changes Require New Skill Sets

The business analyst’s job has changed this year — and so have the critical skills that companies demand. New research shows that while communication is still key, knowledge of Lean and …

Raus etikk gir god butikk

Stormberg har en høyst uvanlig rekrutteringspolitikk. En fjerdedel skal rekrutteres fra miljøer som vanligvis faller utenfor den oppgåtte sti. Turtøyprodusenten viser at det er mulig å kombinere sosialt ansvar med kommersiell drift.

Refreshing “Core” Systems?As painful (and expensive) as it may be, now is the time for banks to begin swapping out their core banking systems in order to embrace a “service-oriented, event-driven architecture,” said consultant Paul…

IT & Teknologi / IT & Technology    

Taking Another Look at Implementing e-lending Technology

When bank CIOs think about technology implementation, it is likely that they …

What Are the Critical IT Strategy Trends in Banking?

Aite Group, LLC invites C-level technology and operations executives at North American banks to participate in an important survey and share their views on IT strategy trends in the banking industry.

Myths and Realities of an Office 2007 Migration and Eight Service Levels Needed to Prove Migration ROI

You cannot afford to approach an Office 2007 migration blindly. The user interface is radically different and guarantees that your employees will flounder just trying to perform basic tasks. …

Case Study: Move to Microsoft BPOS Cuts Collaboration Costs by 20%

One company moved 55,000 users to a Microsoft-hosted implementation of the Business Productivity Online Suite for e-mail, instant messaging and Web conferencing over several months…

Key Challenges in Web Analytics, 2009

In 2009, the key challenges facing a Web analytics initiative range from how to obtain a sustainable return on investment, to how to choose a vendor, retain skilled workers and include other customer-facing…

BANKS SCEPTICAL ON CLOUD COMPUTING – SURVEY

Despite the hype, cloud computing has yet to gain real support among banks,  many of which are concerned about the security and potential risks of a technology they view as immature, according to a survey…

Gartner Video: Best Practices for Web Application Security and Compliance

According to Gartner, over 75% of attacks occur through Websites. Faced with the growing threat of hacker attacks, how do you protect your data and your corporate reputation and how can you stay…

Cloud computing in banks

Cloud computing is in fact a hot topic all around, as I recently blogged, and is often on the agenda at conferences. For example, I recently received an email from Temenos saying that bankers aren’t getting…

SAS UNVEILS SOCIAL NETWORK AND MEDIA ANALYSIS SOFTWARE

Business analytics vendor SAS has unveiled software that uses information from social networking and media sites to help firms such as banks combat fraud and improve their understanding of customers.

32 Ways to Use Facebook More EffectivelyDistributed Enterprise 2.0  

WEB 2.0, Social Media & Virtual Worlds     

In a desperate effort to maintain the connection with fickle consumers, line-of-business executives and their allies in IT are conspiring to lower the IT drawbridge in order to deliver personalized customer …

Gen Y: IT’s ‘FWC’ – Friends with Challenges

IT Professionals are positive on Gen Y employees. But that’s just half the story. Their love affair with social media and early and frequent attraction to new compute devices presents IT with a unique set of…

Socialtext’s New Tool: Think of It as Private Twitter for Enterprises

New standalone Socialtext Signals product lets enterprise employees communicate in a real-time stream about projects, documents and other items. Think of it as Twitter for just your team.

Customer Service on Twitter – Proactive or Reactive?

flurry of banks have joined Twitter and setup their presence in an effort to communicate with customers, market products and solve customer service issues (see my blog entry on What Banks Can Do With Twitter).

Twitter Tips: Five Best Apps to Manage a Company Account

If your company has its own Twitter account, your team can manage it better using third-party apps. Here we highlight five of the best Twitter apps for handling multiple users, search, scheduling and tracking…

Numbers, Part 14: Social media and banks

Banks are starting to get into the idea of social media with Scotia Bank, Bank of America and HSBC running small business community networks for example, as well as some such as Wells Fargo …

23 Ways to Reach The Youths Banking on Social Media

Salg & Markedsføring / Sales & Marketing

Best And Worst Of Financial Services Brand Building Web Sites, 2009

How good is the overall experience offered by leading financial services brands’ Web sites in 2009? To find out, Forrester graded the sites of 16 top financial services brands using Forrester’s Web Site … .

Managing beyond Web 2.0

Consumers are seizing control of their own online experiences. For corporate marketers to stay relevant, they will need to do more than just listen and respond. By adapting to the digital environment’s rapid…

The consumer decision journey

Marketers have long conceived of the purchase process through the metaphor of a funnel: at its wide end, consumers start with a number of brands in their minds; as they move through it, marketing messages…

Local Impact Marketing

Local impact marketing is a grass-roots, “experiential” technique that uses localized tactics to tap into customers’ senses and create a more personal, longer-lasting brand experience. It’s no longer just for …

Advertisers Believe in Twitter

45% of advertisers believe Twitter is still in its infancy and will grow exponentially in the next few years, according to a July Harris Poll. Only 12% of consumers say the same, while 69% say they …

Stat: Marketers Links to Twitter More Than Facebook in Their Emails

Social sales emerging as an opportunity within social CRM

While the early social CRM efforts have focused on marketing, using social networks as an additional customer service channel or bringing networking and collaboration to CRM software itself the way…

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits Best-in-Class companies attain more than twice the average annual service profitability of Industry Average firms (60% versus 26%). Best-in-Class companies attain fives-times the year-over-year workforce…

Kundebetjening / Customer Managment   

Capture the Next-Generation Customer with Information Management

Many communications, entertainment and high-tech companies are struggling to keep up with a new breed of empowered consumers. Companies can refocus on their customers by using a new …

BANKS NEED TO PERSONALISE ONLINE SERVICES – GARTNER

Banks are in danger of losing online customers unless they improve the levels of personalisation and communication offered, according to US and UK surveys from analyst house Gartner.

Call it motivation : En undersökning om motivation av personal på kundcenter

Den här uppsatsen handlar om motivation av personal på svenska storbankers kundcenter. Bak­grunden till uppsatsen är dels diskussionen kring kundcenters ökade betydelse för företag …

Understanding Why Customers ’Defect’

Contrary to popular belief, most of the customers who move their accounts away from a bank are leaving for reasons that are within the bank’s control

Service Level Targets: One Size Does Not Fit All

Service level is one metric where many call centers are desperate for a benchmark, but it’s really a matter of what works for your contact center and your customers.

GEN Y DRAMATICALLY CHANGING BANK CHANNEL EXPERIENCE EXPECTATION –

Phone and email just isn’t and won’t cut it any more – its time to meet them where they are – key words are ‘instant gratification’.

THE FUTURE OF THE BANK BRANCH –

“The biggest thing in banking is the relationship, and you can’t do that online,” says Lani Hayward, evp of creative strategies at Umpqua Bank. “You can make mistake after mistake after mistake, and the …

GARTNER REPORTS CUSTOMERS WANT MORE PERSONALISED BANKING –

We probably knew that. But we have the data to back it up. Gartner found that younger online banking consumers value features that enable customisation of their online banking experience, while older … 

Intranet 2.0 increases employee engagement

Intranett

Employee engagement is the top priority and the organizational coup de grace for many HR practitioners in both the private and public sectors. However, corporate communications plays one of the most …

Regnskap & Økonomi / Controlling & Accounting    

Strategic Procurement for Financial Services

As the impact of the global financial crisis unfolds, financial services firms are finding huge savings by optimizing their procurement. While the supply market remains favorable, challenges remain in creating …

Changing terms: how modifying a companys debt affects financial reporting

Many PE portfolio companies are seeking ways to restructure, replace or modify the terms of their outstanding debt to cut costs and strengthen their balance sheets. This PE Alert reviews and …

Simplifying financial references: introducing the new GAAP codification

To streamline access to US GAAP references, the FASB has developed the Accounting Standards Codification that consolidates all authoritative accounting guidance into a single source with a…

Going ‘live’ with IFRS: the role of IT  

While accounting changes drive IFRS conversion, there are significant implications for IT as well. In fact, the IT organization will be integral to any IFRS adoption initiative. Inside IFRS The opportunity for IT…

Constructive Tension

Riskio Management & Compliance / Risk Management & Compliance

Enterprise risk management and enterprise performance management are really two sides of the same coin. To achieve balance between the two, companies must fully integrate risk management with …

Effective risk management is not proprietary: the disclosure paradox

It has long been accepted that risk management is a core competency for generating absolute returns within a hedge fund strategy. Indeed, up until now, historic performance levels have supported the view …

The 2009 Ernst & Young business risk report

The asset management industry faces many risks, but the leading one by far is the crisis in the financial markets, according to a study conducted by Ernst & Young and Oxford Analytica.

Results from the 2008 Loss Data Collection Exercise for operational risk and Observed range of practice in key elements of Advanced Measurement Approaches (AMA).

The objectives of the work underlying these papers were to further the understanding of both supervisors and banking institutions regarding outstanding issues in the measurement and management …

CPSS-IOSCO working group on the review of the “Recommendations for Central Counterparties”

Rammebetingelser/Lover

Clearing arrangements for OTC derivatives: CPSS-IOSCO working group on the review of the “Recommendations for Central Counterparties”

Basel II capital framework enhancements announced by the Basel Committee

Revisions to the Basel II market risk framework – final version

EU vil ha flere fellesorganer på tilsynsområdet

EU har varslet at det kommer lovforslag som tar sikte på å reformere tilsynsstrukturen på det finansielle området i løpet av høsten. Dette vil ganske sikkert også berøre EØS-landet Norge.

Nytt nummer av Finansrett

Et nytt og rekordstort nummer av Finansrett er nå klart. Nummer 39 omfatter 139 nyhetsartikler om regelverksendringer og annet aktualitetsstoff fra perioden april, mai og juni 2009. …

July 2009 Global Regulatory Update

The Institute has released its July issue of the monthly Global Regulatory Update. The Regulatory Affairs Department of the Institute has published the second issue in the series as an effort to …

CESR TO SET OUT RULES FOR IMPROVING TRANSPARENCY IN NON-CASH MARKETS

The Committee of European Securities Regulators (CESR) has recommend the adoption of a mandatory trade transparency regime for corporate bond, structured finance product and credit derivatives markets “as soon as practicable”.

Financial Crisis Advisory Group publishes wide-ranging review of standard-setting activities following the global financial crisis

The report of the FCAG articulates four main principles and contains a series of recommendations to improve the functioning and effectiveness of global standard-setting. The chief areas addressed in the …

EU TO GIVE US ACCESS TO PAYMENTS DATA

The European Union has approved the framework for talks that will give the US Treasury Department access to banking data processed over the international Swift interbank network. The Role of Digital …

This primer aims to provide policy makers a broad-brush understanding of the various dimensions of digital identity management (IdM).

Consistent with the Seoul Ministerial Declaration, it also aims to support efforts to address public policy issues for securely managing and protecting digital identities, with a view to….
]]> http://themasterscout.wordpress.com/2009/08/06/things-i-found-this-week/feed/ 0 themasterscout http://themasterscout.wordpress.com/2009/03/04/mobil-banking-in-2015/ http://themasterscout.wordpress.com/2009/03/04/mobil-banking-in-2015/#comments Wed, 04 Mar 2009 20:25:41 +0000 themasterscout http://themasterscout.wordpress.com/?p=24 ]]> Mobile banking in 2015 – what will it be like? This challenge was given to me a few days ago. Well, to be more specific the challenge was actually to give some examples and provides som trends that might strongly influence mobile banking in the years to come.

So, over the last few days this has been occupying my mind. What have I found so far? Actually a lot. What have I learned? Even more. To keep it short and simple. The first thing I discovered, is that mobile banking has been the new buzz word the last year, but when most banks speak about SMS banking, i.e that is banking services solved/performed by SMS. Like checking your account status on the go. Some banks even has a wap interface,  and now a steadly growing number even has made an iphone  interface for their banking services. Another reflection I have made is that when speaking of mobile banking to many this is refering to a new infrastrucutre now being built and increasingly adopted, by banks and the population, in african countries.

What have this then told me? Actually it have raised one important question. What is mobile banking? Even more important. Is there a point in speaking about mobile banking. Isn’t it, at least now after the iPhone revolution, only a matter of being able to make online banking services available on smaller devices? If so, the challenge is actually the repack the now very extensive online banking offer from most banks. And by that making these services usable on iPhone like devices. I believe that the mobile bank winner in 2015 will be the bank that are able to adapt thiere ordinary online serives to mobile devices and letting these two channels build on each other – making everyday banking easier for you and me. To give you an excample. My bank offer my a super overview of my business with them. This I get to see everytime I log on… How about acctully offering me a iPhone like app that I can carry with me on my mobile at every hour accessing by a touch and view – real time – status.

Here is some of the stuff that I came over…

http://www.youtube.com/watch?v=TAcMb2tfgGk

http://www.youtube.com/watch?v=006TWToSP7w

http://www.youtube.com/watch?v=-5HueNF8jJ4

http://www.youtube.com/watch?v=_I4yBNkap78

To day I read about Twitter Professors. I my self have only just started using twitter as one of my learning, as well as, sharing tools. So far I have been focused on following rss feeds to collect insights (my favourit reader is Bloglines) and internal “newsletters” published on the intranet to share the insight collected. This have worked fine, though a bit manual since I can’t show my rss feeds directly on our intranet. So far my solution has been subscriptions lists and email alerts.

The first challenge is to identify the sources valubale to you, the second is to work through them systematically, the third, and most challenging, is to identify the relevance and consequnce to your organisation, and finaly knowing and convincing the right desicion maker.